Once again we have to ask you for your patience and to bear with us through a short delay in shipping for your April Japan Crates. Since everything in our crates comes directly from Japan, we have to get it to the US for inspection and FDA approval before we can send it to our subscribers. In the last year, our receiving port (Port of Oakland) has been dealing with some frustrating issues and some of those issues have affected our shipping times.
At each turn, we have been working to find fixes to avoid delays in shipping. Sadly, we’re not immune to hurdles. Last week the port closed for a full day over labor disputes. Chaos ensued. The closure caused backups and confusion with the incoming cargo, and we received notice that one of our shipping containers went missing. Murphy’s law.
The good news is that we were able to locate the missing items by working with the port. The bad news is that shipping will be a few days late this month due to the issues. As a thank you for your patience, there will be an extra bonus item for all subscribers in April’s crate as well as all May’s crates.
We’re doing everything we can to make your wait as short as possible, but we still want to apologize for any delays in the delivery of your goodies. We want to be prepared to beat delays no matter what happens, so we’ve completely restructured our ordering system to allow for buffering time. We’re now ordering and planning 4 months ahead of time, and we’ve moved into a much larger warehouse to support this type of long term planning. We can confidently say that even if we are hit with another delay from the ports, it will not affect shipping dates again.
Not all news is bad news. There are some big announcements coming this month regarding some top secret stuff that we’ve been hard at work on that’ll improve the entire Japan Crate experience, so please keep your eye out!